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Quiz 2025 Genesys GCX-GCD Accurate Reliable Test Dumps

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Genesys GCX-GCD Exam Syllabus Topics:

Topic
Details

Topic 1

Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.

Topic 2

Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

Topic 3

Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.

Topic 4

Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

Topic 5

Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

Topic 6

Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

Topic 7

Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

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Experts have prepared the GCX-GCD desktop-based exam simulation software. There are GCX-GCD actual questions in the practice test to give you an exact impression of the Genesys Cloud CX: Developer Certification GCX-GCD original test. This type of Genesys Cloud CX: Developer Certification GCX-GCD actual exam simulations helps to calm your anxiety.

Genesys Cloud CX: Developer Certification Sample Questions (Q42-Q47):

NEW QUESTION # 42
The typing notifications can be sent to the chat window using a POST with the _______________.

A. Conversation ID + Member ID
B. Conversation ID + Member ID +Session ID
C. Member ID
D. Conversation ID + Session ID

Answer: A

Explanation:
In Genesys Cloud CX, to send typing notifications to the chat window, you use aPOSTrequest to the/api/v2
/conversations/{conversationId}/participants/{participantId}/typingendpoint. This requires both the Conversation ID and the Participant (Member) ID to correctly identify and notify the specific participant within the conversation.

NEW QUESTION # 43
To get the recordingld for a conversation, which information should be included in the missing section of the URL.
https://api/v2/conversations/{___________}/recordings

A. Conversation
B. Recordingld
C. ivrld
D. DBID

Answer: A

Explanation:
https://api/v2/conversations/{conversationId}/recordings. You need to include the Conversation ID, not a recording ID or database ID, to retrieve the associated recordings for that specific conversation.

NEW QUESTION # 44
Which of the following statements are true regarding the Preview API? (Choose two.)

A. These resources are subject to both breaking and non-breaking changes at any time without notice.
B. Any developer may access these resources with no restrictions.
C. They are intended to be released publicly at some point in the future.

Answer: A,C

Explanation:
Preview APIs are made available as a preview of resources that are intended to be released publicly in the future.
Preview APIs are subject to both breaking and non-breaking changes at any time without notice.

NEW QUESTION # 45
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

A. Availability
B. Outbound
C. Calling
D. SIP Access Control

Answer: D

Explanation:
In Genesys Cloud CX, SIP Access Control is where you configure the list of IP or CIDR addresses that are allowed or denied access to an External or Phone Trunk, ensuring secure and controlled SIP communication.

NEW QUESTION # 46
Which of the following statements is NOT true regarding numbering plan?

A. It has to be created manually
B. It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.
C. Numbering plan is also known as a dial plan.
D. Numbering plan can be added or modified based on the organizational requirements

Answer: A

Explanation:
This statement is not true. In Genesys Cloud CX, numbering plans (or dial plans) can be created automatically using default settings or manually configured as needed. They are flexible and can be modified based on organizational requirements, but manual creation is not mandatory.

NEW QUESTION # 47
......

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